AETHER SPAXIS OÜ – Frequently Asked Questions (FAQ)
Because we know you have questions, and we have answers to brighten your day!
1. What products do you sell?
We specialize in wall lamps and pendant lights. Our carefully curated selection is designed to enhance your home’s ambiance while providing high-quality lighting solutions. Whether you’re looking for sleek modern designs or elegant, timeless pieces, we have something to fit every style and need.
2. How do I place an order?
Placing an order is simple! Just browse our collection on the website, select the lighting product that catches your eye, and click the “Add to Cart” button. Once you're ready, go to your cart and follow the easy checkout process. You’ll be asked to enter your shipping information, choose your payment method, and confirm your order. Voila! Your new light will be on its way to you in no time.
3. Do you offer free shipping?
Yes, we do! We offer free shipping within Estonia, because who doesn’t love a little extra brightness at no extra cost? For Europe, we charge a flat rate of €5 for shipping, but if your order exceeds €150, the shipping is free! International orders have a shipping fee of €18, but if your order is over €250, we’ll cover the shipping cost.
4. How long will it take for my order to arrive?
We aim to get your lighting to you as quickly as possible!
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In Estonia, shipping usually takes 2-5 business days.
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Within Europe, it typically takes around 5-10 business days.
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International orders can take anywhere from 10-15 business days, depending on your location.
Rest assured, we'll keep you updated with tracking information every step of the way!
5. Can I return or exchange my order?
Yes, we offer a 30-day return and exchange policy! If your new lamp isn’t quite right, you can return or exchange it within 30 days of receiving your order, as long as it’s unused and in its original packaging. You don’t need to explain why—just contact us, and we’ll handle the rest. Please note that the customer is responsible for return shipping fees unless you're in Estonia, where returns are on us!
6. What happens if my lamp is damaged or defective?
We take great care in ensuring that all our products reach you in perfect condition. However, if your lamp arrives damaged or defective, let us know immediately, and we’ll arrange a replacement for you as quickly as possible. We’re all about keeping things bright and beautiful for you!
7. Do you offer international shipping?
Absolutely! We ship worldwide, with a shipping fee of €18 for international orders. But don’t worry—if your order exceeds €250, we’ll cover the shipping cost. So go ahead, brighten up your world, wherever you are!
8. How can I contact you if I need help?
We’re always here to help you with any questions or concerns! You can reach us via:
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Email: info@dsva0.com
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Phone: +3727666605
We promise, we won’t leave you in the dark! 💡
9. Can I change my order after it's been placed?
Once an order is confirmed, it’s typically processed pretty quickly, so we can’t guarantee that we’ll be able to make changes. However, if you realize you made an error right away, get in touch with us as soon as possible, and we’ll do our best to help you adjust your order before it ships!
10. Are your lights energy-efficient?
Yes, all of our lamps are designed to be energy-efficient, helping you illuminate your space without the guilt. We focus on providing eco-friendly lighting solutions that bring both style and sustainability to your home.
11. Do you offer warranties on your products?
Yes, we offer a 2-year warranty on our lamps! If your product has a defect in workmanship or materials, just let us know, and we’ll take care of it. We want your lighting experience to be as bright as possible!
12. Do you offer custom lighting designs?
Currently, we don’t offer custom lighting designs, but we’re constantly exploring new ways to bring exciting options to our customers. Keep an eye on our collections for new and innovative designs!
Can’t find what you’re looking for?
Don’t hesitate to reach out to us at info@dsva0.com or give us a call at +3727666605. We’re always happy to assist you and ensure your lighting experience shines brightly! 🌟